Psychotherapy, as a primarily conversation-based method to treat mental illness, is a tempting arena for conversational AI. At Talkspace, the leading online therapy platform, the focus is on how traditional psychotherapy techniques translate to a digital medium. We will discuss how we designed a HIPAA-BAA compliant chatbot that takes cues from psychotherapy, and how these principles might be applied to other contexts.
Nick Lamm is a Data Scientist at Talkspace. As a former marketer, Nick is interested in the intersection between machine learning and user-facing products. He is a strong supporter of Talkspace’s mission to increase access to mental healthcare.